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UTSAV10

Shipping policy

Last Updated: 23 Jan 2026

At DharmikStore, we are committed to delivering authentic and trusted puja essentials safely and on time. This Shipping Policy explains how orders are processed, shipped, and delivered.

DharmikStore is owned and operated by:

Parent Company: DIVVIB LIFESTYLE PRIVATE LIMITED
Registered Address: Plot No 4, 2nd Floor, Minarch Tower, Sector 44, Gurugram – 122003, Haryana, India
CIN: U79110HR2024PTC126911 | GST: 06AALCD2862M1Z9 | DIPP: DIPP191832
📞 Phone: +91 9220352244
📩 Email: hi@dharmikvibes.com

1) Order Processing Time

  • Orders are typically processed within 1–2 business days after payment confirmation.

  • Orders placed on Sundays or public holidays may be processed on the next working day.

  • During peak seasons, festivals, special launches, or high-demand periods, processing may take slightly longer.

2) Shipping Timeline (Estimated Delivery)

Delivery timelines depend on your location and courier service availability.

Estimated delivery times:

  • Metro cities: 2–5 business days

  • Tier 2 & Tier 3 cities: 3–7 business days

  • Remote areas: 5–10 business days

These are estimated timelines and may vary due to courier delays, weather, operational issues, or unforeseen circumstances.

3) Shipping Charges

Shipping charges (if applicable) are displayed at checkout based on:

  • delivery location (pincode)

  • package weight and order value

  • ongoing shipping offers or promotions

In some cases, free shipping may be available on selected orders or during special campaigns.

4) Delivery Coverage

We currently ship to serviceable locations across India, based on courier partner availability.

If your pincode is not serviceable, you will be notified at checkout or during order confirmation.

5) Order Tracking

Once your order is shipped, you will receive:

  • a confirmation message/email, and

  • a tracking link / AWB number (as applicable)

You can track your order using the tracking link shared with you.

6) Delayed or Failed Deliveries

Sometimes deliveries may be delayed due to:

  • courier partner operational delays

  • incorrect/incomplete address details

  • recipient unavailable during delivery attempt

  • natural conditions, local restrictions, strikes, etc.

If your delivery is delayed beyond the expected timeframe, you can contact us at hi@dharmikvibes.com or call +91 9220352244.

7) Address & Contact Details

To ensure smooth delivery, please confirm that:

  • your full name, mobile number, and address are accurate

  • pincode and landmark details are correct

  • house/flat number is clearly mentioned

DharmikStore is not responsible for delays or failed delivery due to incorrect address/contact details provided by the customer.

8) Delivery Attempts & RTO (Return to Origin)

Courier partners usually attempt delivery 2–3 times.

If delivery fails due to:

  • customer unavailable

  • incorrect address

  • refusal to accept delivery

…the shipment may be returned to us (RTO).

In such cases:

  • reshipping may be done at additional charges, or

  • refund (if applicable) may be processed after deducting shipping/RTO charges.

9) Packaging & Safety

We take special care in packaging spiritual and devotional products to ensure:

  • safe transit

  • minimal damage risk

  • clean and secure delivery

For fragile items (e.g., idols, glass items), we use additional protective packing whenever required.

10) Damaged Package / Missing Items

If you receive:

  • a damaged package, or

  • wrong / missing items

Please contact us within 48 hours of delivery with:

  • Order ID

  • Photos of the package

  • Photos of the product

  • Unboxing video (highly recommended)

📩 Email: hi@dharmikvibes.com
📞 Phone: +91 9220352244

11) International Shipping

Yes — DharmikStore ships to 28 international destinations, in addition to delivering across India. We currently deliver to:

  • Australia
  • Austria
  • Belgium
  • Canada
  • Czech Republic
  • Denmark
  • Finland
  • France
  • Germany
  • Hong Kong SAR
  • Ireland
  • Israel
  • Italy
  • Japan
  • Malaysia
  • Netherlands
  • New Zealand
  • Norway
  • Poland
  • Portugal
  • Singapore
  • South Korea
  • Spain
  • Sweden
  • Switzerland
  • United Arab Emirates
  • United Kingdom
  • United States

This list reflects the destinations enabled at checkout. If your country is not shown, email hi@dharmikvibes.com and we will tell you whether we can ship to you.

International shipping: ₹2,100 flat per order, with an estimated delivery of 2–10 business days after dispatch. The exact rate and timeline are shown at checkout before you pay.

Import duties, customs charges and local taxes are set by the destination country and are not included in the shipping fee. Where these apply, they are payable by the recipient on delivery.

If your country is not listed, write to us at hi@dharmikvibes.com — we are adding destinations for our devotees abroad and will tell you when yours is available.

12) Contact Us

For any shipping-related questions, reach out to:

DIVVIB LIFESTYLE PRIVATE LIMITED
Registered Address: Plot No 4, 2nd Floor, Minarch Tower, Sector 44, Gurugram – 122003, Haryana, India
📞 Phone: +91 9220352244
📩 Email: hi@dharmikvibes.com
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