Return & Refund Policy
Last updated: March 29, 2026
At DharmikStore by DharmikVibes, we want you to be completely satisfied with every purchase. Please read our return and refund policy carefully.
1. Return Window
- 7 calendar days from the date of delivery
- Items must be unused, unworn, and in original packaging
- All tags, labels, and certificates must be intact
- Original invoice/receipt must be included
2. Non-Returnable Items
The following items cannot be returned due to their sacred nature:
- Temple-blessed items — Products energised at temples are prepared specifically for you and cannot be returned
- Personalised products — Custom-engraved pendants, name-specific yantras
- Puja samagri — Consumable items like kumkum, camphor, agarbatti (if opened)
- Sacred books — If seal/shrink-wrap is broken
- Gemstones — Once energised with your birth details
3. Exchange Policy
- Free exchange within 7 days for size/fit issues (bracelets, rings, malas)
- Exchange available for damaged or defective items
- Wrong item received — we'll replace immediately at no cost
- Contact us at hi@dharmikvibes.com with your order number and photos
4. How to Initiate a Return
- Email hi@dharmikvibes.com with:
- Order number
- Product name
- Reason for return
- Photos of the product and packaging
- Our team will review and approve/deny within 24 hours
- If approved, we'll arrange a pickup or share return shipping instructions
- Once received and inspected, refund will be processed
5. Refund Process
- Refunds are processed within 5-7 business days after receiving the returned item
- Refund is credited to the original payment method (UPI, card, net banking)
- Shipping charges are non-refundable unless the return is due to our error
- For COD orders, refund is transferred via UPI/bank transfer
6. Damaged or Defective Products
If you receive a damaged or defective product:
- Contact us within 48 hours of delivery
- Share photos/video of the damage
- We will arrange free replacement or full refund — your choice
- No need to return the damaged item in most cases
7. Cancellation Policy
- Orders can be cancelled within 24 hours of placing for a full refund
- Once shipped, orders cannot be cancelled (you can refuse delivery and it will be returned)
- Custom/personalised orders cannot be cancelled once production begins
8. Contact for Returns
📞 Phone: +91 9220352244
💬 WhatsApp: Chat with us
✉️ Email: hi@dharmikvibes.com
🕐 Response time: Within 24 hours (Mon-Sat, 9 AM – 7 PM IST)
DIVVIB LIFESTYLE PRIVATE LIMITED | Plot No 4, 2nd Floor, Minarch Tower, Sector 44, Gurugram – 122003, Haryana, India | CIN: U79110HR2024PTC126911 | GST: 06AALCD2862M1Z9